Refund policy – Joycze

Refund policy

If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. 

 STEP 1: Package your item(s) and the packing slip that came with your order(s).

  • You may reuse your original packaging removing any labels.
  • No packing slip? Print your Order Confirmation email or print a Return Form.
  • Email us at info@joycze.com to initiate your returns

STEP 2: Choose a prepaid, insured, traceable delivery service and mail your package to the address below. You are responsible for payment of the return shipping costs.

    For UK, EU, CH and US Customers:

    • Please send an email first to info@joycze.com to initiate your return details and we will send instructions to ship back your returning items. FYI, return location is at Zurich, Switzerland.

    Please allow up to 14 days for your return to be received and processed. We will email you a confirmation once your return has been processed.