Refund policy – Joycze

Refund policy

If you want to return your order, you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. 

 STEP 1: Package your item(s).

  • You may reuse your original packaging removing any old labels.
  • Print your Order Confirmation email, put inside the package.
  • Email us at info@joycze.com to initiate your returns

STEP 2: Choose a prepaid, insured, traceable delivery service and mail your package to the address below. You are responsible for payment of the return shipping costs.

    For UK, EU, CH and US Customers:

    • Please send an email first to info@joycze.com to initiate your return details and we will send instructions to ship back your returning items.
    • Return address are; For UK, JOYCZE, 128 City Road, EC1V 2NX, London, UK. For Switzerland, we will email you the complete address. For US, we will email you the complete address.

    Please allow up to 14 working days for your return to be received and processed. We will email you a confirmation once your return has been processed.